Customer Success Director

Job description

As a leading member of the Magis Customer Success team, you will help customers during
implementation, locate and resolve product issues, QA new features and build tools to help the
Customer Success team to further delight customers.

We believe in a strong, friendly culture. You’ll work on important problems and with customers from the
very first day. Our team is small, lean, and empathetic.

CORE RESPONSIBILITIES

Serve as voice of the customer to prioritize
feature requests and platform
         improvements during product discussions

 

Identify new business opportunities and
develop strategic initiatives for ensuring
         customer retention and expansion

 

Maintain a trusted advisor relationship with
each assigned client

Onboard and provide support for dedicated
clients through phone, email and live chat

 

Resolve tickets for clients that are escalated
by the Support team

 

Conduct product trainings and demo new
features to increase product adoption

 

 Lead regularly scheduled calls and monitor
client temperature

CORE RESPONSIBILITIES

Serve as voice of the customer to prioritize
feature requests and platform
         improvements during product discussions

 

Identify new business opportunities and
develop strategic initiatives for ensuring
         customer retention and expansion

 

Maintain a trusted advisor relationship with
each assigned client

Onboard and provide support for dedicated
clients through phone, email and live chat

 

Resolve tickets for clients that are escalated
by the Support team

 

Conduct product trainings and demo new
features to increase product adoption

 

 Lead regularly scheduled calls and monitor
client temperature

REQUIREMENTS

2+ years of experience in a customer facing
role at a software or technology company

 

Proven history of technical problem solving
and analytical thinking

 

Strong communication and interpersonal
skills

Desire to teach new customers about the
platformt

 

Passion for startups, software and SaaS
products

REQUIREMENTS

2+ years of experience in a customer facing
role at a software or technology company

 

Proven history of technical problem solving
and analytical thinking

 

Strong communication and interpersonal
skills

Desire to teach new customers about the
platformt

 

Passion for startups, software and SaaS
products

NICE-TO-HAVES

Experience with email, push or SMS software
Experience with Segment, JIRA, Zendesk or Intercom.

Send us your CV